Question 1

How Does an eSIM Work?

Accepted Answer

When you activate an eSIM, it connects your device to a specific mobile network. This can be done by scanning a QR code or entering a provided activation code. Once activated, your device can use the cellular network associated with the eSIM. The process is seamless and doesn't require any physical intervention, making it incredibly convenient for users.

Question 2

What devices support eSIM?

Accepted Answer

The number of eSIM supported by smartphones varies depending on the manufacturer and the specific model of the device. Most modern smartphones, particularly flagship models from major brands like Apple, Samsung, and Google, typically support at least one eSIM. However, some models, especially newer ones, may support more eSIM, enabling users to have separate cellular plans or numbers on the same device. You can usually find the exact number of eSIM supported in the device's specifications. For your convenience, we have compiled a list indicating the number of eSIM supported by each device.

Apple: iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2020), iPhone 12 mini, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 13 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone SE (2022), iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad Pro 11inch 1st Generation.

iPad: iPad Pro 11inch 2nd Generation, iPad Pro 11inch 3rd Generation, iPad Pro 11inch 4th Generation , iPad Pro 12.9inch 3rd Generation , iPad Pro 12.9inch 4th Generation , iPad Pro 12.9inch 5th Generation , iPad Pro 12.9inch 6th Generation , iPad Air 3rd Generation , iPad Air 4th Generation , iPad Air 5th Generation , iPad Mini 6th Generation , iPad Mini 5th Generation , iPad 7th Generation , iPad 8th Generation , iPad 9th Generation , iPad 10th Generation

Samsung: Samsung Galaxy S23, Samsung Galaxy S23+, Samsung Galaxy S22, Samsung Galaxy S22+, Samsung Galaxy S22 Ultra, Samsung Galaxy S21, Samsung Galaxy S21+, Samsung Galaxy S21 Ultra, Samsung Galaxy S20, Samsung Galaxy S20 Ultra, Samsung Galaxy Note 20, Samsung Galaxy Note 20 Ultra, Samsung Galaxy Fold, Samsung Galaxy Fold 1, Samsung Galaxy Fold 2, Samsung Galaxy Fold 3, Samsung Galaxy Fold 4, Samsung Galaxy Flip 1, Samsung Galaxy Flip 2, Samsung Galaxy Flip 3, Samsung Galaxy Flip 4, Samsung Galaxy S20 Hybrid Dual Sim

Google Pixel: Google Pixel 2, Google Pixel 2 XL, Google Pixel 3, Google Pixel 3XL, Google Pixel 3a, Google Pixel 3a XL, Google Pixel 4, Google Pixel 4 XL, Google Pixel 4a 5G, Google Pixel 5, Google Pixel 5a, Google Pixel 6, Google Pixel 6 Pro, Google Pixel 6a, Google Pixel 7, Google Pixel 7 Pro, Google Pixel 8, Google Pixel 8 Pro

Huawei: Huawei P40, Huawei P40 Pro, Huawei P50 Pro , Huawei Mate 40 Pro , Huawei Mate Xs 2 , Huawei Mate X2

Oppo: Oppo Find X3 Pro, Oppo Reno 5A, Oppo Find X5, Oppo Find X5 Pro, Oppo A55s 5G, Oppo Reno 6 Pro 5G, Oppo Find N2 Flip

Sony: Sony Xperia 10 III Lite, Sony Xperia 1 IV, Sony Xperia 10 IV, Sony Xperia 5 IV, Sony Xperia 1 V, Sony Xperia 10 V, Sony Xperia Ace III

Xiaomi: Xiaomi 12T Pro, Xiaomi 13, Xiaomi 13 Lite , Xiaomi 13 Pro , Xiaomi 13T Pro , Xiaomi Note 11 Pro 5G (Japan only)

Other Brands: Motorola Razr 2019 , Motorola Razr 5G , Gemini PDA , Rakuten Mini , Rakuten Big-S , Rakuten Big , Rakuten Hand , Rakuten Hand 5G , Surface Pro X , Honor Magic 4 Pro , Fairphone 4 , Sharp Aquos Sense 6s , Sharp Aquos Wish , DOOGEE V30 , Nuu Mobile X5

Question 3

How to purchase the SHOREACCESS Global eSIM?

Accepted Answer

1. Select your desired coverage and data plans from this website. https://www.shoreaccessesim.com

2. Click the 'Checkout' button and proceed with the payment.

3. After completing the payment, you will receive a QR Code.

4. For SIM activation, follow the instructions provided by your device. Simply scan the QR Code to complete the activation process.

Question 4

How to find your phone EID and IMEI for eSIM?

Accepted Answer

What is an EID and an IMEI?

An EID is a serial number attached to a device that uses an eSIM, that is unique to each device.

An IMEI stands for International Mobile Equipment Identity, the same as an EID, it is also unique to each device IMEI. Every mobile phone has a unique 15-digit IMEI number. This number allows you to can check some information about the device, eg brand or model.

How to find my EID? The EID & IMEI is usually found within the settings of your phone on the same page. Below is a step-to-step guide on how to find it.

Android

Go to the Home screen. To open the menu, swipe up on the screen. 1. Scroll to and choose Settings.

2. Scroll down and choose About Phone.

3. Choose Status Information.

4. You will see a section where it has IMEI and EID, where both numbers will be displayed.

iPhone

1. Go to the Home screen and choose Settings.

2. Scroll down to General.

3. Choose About.

4. Scroll down. You will see a section where it has IMEI and EID, where both numbers will be displayed.

Question 5

What is the Shore Access eSIM?

Accepted Answer

Shore Access eSIM provides a range of affordable data plans, including Local, Roaming, and Voyage Data packages, specifically tailored for both travel and seafarer needs. Each plan's coverage, data allocation, and validity period are thoughtfully designed to enhance customer experience across the globe. The Voyage Plan is a specially customized option for seafarers, tailored to specific trading routes.

Question 6

Can I use multiple eSIMs on my device?

Accepted Answer

Yes, many devices that support eSIM allow you to store multiple eSIM profiles. However, typically only one eSIM profile can be active at a time

Question 7

Can I use an eSIM and a physical SIM at the same time?

Accepted Answer

Yes, many devices that support eSIM also have a slot for a physical SIM card, allowing you to use both simultaneously. This is often referred to as Dual SIM functionality.

Question 8

What are the benefits of using an eSIM?

Accepted Answer

Benefits of Using eSIMs for Roaming

Here are some sought-after advantages of using eSIMs for roaming, especially valued by frequent travelers:

1.Convenience: eSIMs eliminate the need for physical SIM cards, sparing travelers the hassle of purchasing and swapping SIM cards in each country they visit. This removes the inconvenience of carrying and managing multiple SIM cards.

2.Seamless Connectivity: eSIMs ensure continuous connectivity, allowing travelers to stay in touch with family and friends, and handle emergencies without interruption. They also keep travelers updated with news, which is crucial when in regions experiencing conflict or crisis. Business travelers benefit from staying connected to work projects and email.

3.Cost-Effective: eSIMs offer tailored roaming packages that cater to specific needs, helping avoid expensive roaming charges. Users receive roaming notifications that track their expenses. To further manage costs, travelers should turn off data services that might incur extra fees or choose roaming packages with discounted rates. Disabling automatic software updates while roaming also helps control data usage.

Question 9

What if your old version doesn't support eSIM?

Accepted Answer

Benefits of Using eSIMs for Roaming

We provide the 5ber SIM Card, which utilizes the latest SIM card technology, allowing you to get an eSIM data plan without needing to buy a new smartphone.

For more information, please visit our website: https://www.shoreaccessonline.com/5ber-esim.

Question 10

What happens if I reset my device?

Accepted Answer

If you reset your device to factory settings, any eSIM profiles may be deleted. Your eSIM profile will no longer be valid if it is already deleted.

Question 11

What happens if I deleted my eSIM?

Accepted Answer

Your eSIM profile will no longer be valid if it is already deleted. It my not be retreived.

Question 12

Should I purchase an eSIM before or after arrival?

Accepted Answer

It is recommended to purchase and set up your eSIM before arriving at your destination. This way, you can have immediate connectivity upon arrival, avoiding the hassle of finding local SIM cards or Wi-Fi to complete the purchase. However, eSIMs can also be purchased and activated after arrival if necessary.

Question 13

When does validity of the package begin?

Accepted Answer

The start of your eSIM’s validity will depend on the specific product you purchase. We recommend checking the product description for detailed information on when your plan will begin.

Question 14

My location is in Taiwan, and I cannot use internet using eSIM.

Accepted Answer

eKYC is mandatory to enable usage in Taiwan. Registration is done online on the official website after downloading the eSIM.
Please follow the steps below for a short registration process:

1. Turn on your WiFi and click this link:
https://www.three.com.hk/prepaid/account/en/tw-rnr

2. Use your Passport or ID card for real-name registration.

3. Enter the phone number received with the eSIM, and enter it
without the country code (+852).

4. Enter your name, ID/passport type, and number.

5. Submit the form.

Question 15

Does my eSIM includes calls or SMS?

Accepted Answer

Types of Data Packages

We offer three types of eSIM data packages. Please refer to the product description for full details:

Data-Only eSIM: This package provides data services only. It does not include a mobile number, and you cannot make calls or send SMS messages.

Data-Only with Mobile Number: Some eSIMs include a mobile number but are still limited to data usage only. Calls and texts are not supported with this option.

Full-Featured eSIM: This eSIM supports data, calls, and texts. Please note that the availability of calling and texting features may be limited to certain countries or usage scenarios.

Important Reminders:
If your eSIM doesn’t support voice calling, you can still make calls using popular messaging apps such as WhatsApp, Viber, Skype, or Facebook Messenger.
Your primary number will remain active for making and receiving calls.

IMPORTANT:
Even if your eSIM includes a phone number, it is not guaranteed that you can use the number to register on various apps or websites

Question 16

I bought Unlimited eSIM plan for JAPAN, but I cannot use the Internet.

Accepted Answer

If you already installed the eSIM, and has a signal but you cannot use the internet. Please set up the APN.

How to Set Up APN for Your Japan Unlimited eSIM:

1. Open Settings on your device.

2. Go to Mobile Network and select the network associated with your Japan Unlimited eSIM.

3. Tap on Access Point Names (APN).

4. Select Create New APN or Add APN.

5. Enter the following details:

APN: uno.au-net.ne.jp
Username: 685840734641020@uno.au-net.ne.jp
Password: KpyrR6BP
Authentication Type: CHAP
6. Save the new APN configuration.

7. Ensure the newly created APN is selected as the active one.

8. Restart your device if necessary to apply the settings.

Once complete, you should be able to connect to the internet using your eSIM.

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