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Terms and Conditon

TERMS & CONDITIONS

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Effective Date: April 01, 2020
Last Updated: August 26, 2026

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These Terms & Conditions ("Terms") govern your access to and use of the websites, mobile applications, eSIM services, physical SIM card services, mobile data plans, Wi-Fi rental services, reseller platforms, payment services, and other products and services provided by SHORE ACCESS MARINE CORP. ("SHOREACCESS," "we," "us," or "our").

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By accessing our website, creating an account, purchasing an eSIM or SIM card, activating a Service, or otherwise using our Services, you agree to be bound by these Terms.

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If you do not agree with these Terms, please do not use or purchase our Services.

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1. ABOUT SHOREACCESS

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SHORE ACCESS MARINE CORP. is an international mobile connectivity service provider offering eSIM, physical SIM card, mobile data, roaming connectivity, Wi-Fi rental, and related telecommunications services.

Our Services may be provided through third-party telecommunications carriers, mobile network operators, roaming partners, eSIM technology providers, payment processors, distributors, and other service providers.

SHOREACCESS may not directly own or operate the telecommunications networks through which the Services are delivered.

 

2. ELIGIBILITY

You must have the legal capacity to enter into a binding agreement under the laws applicable to you in order to purchase or use our Services.

If you purchase or use our Services on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity to these Terms.

 

3. CUSTOMER ACCOUNT

Certain SHOREACCESS Services may require you to create an account.

You are responsible for:

  • Providing accurate and current information;

  • Maintaining the confidentiality of your account credentials;

  • Protecting your password and authentication information;

  • Maintaining accurate contact information; and

  • All activity conducted through your account, except where caused by unauthorized access not attributable to your negligence.

You must notify SHOREACCESS promptly if you suspect unauthorized access to your account.

SHOREACCESS reserves the right to suspend or terminate accounts involved in fraud, abuse, unauthorized activity, or violations of these Terms.

 

4. eSIM SERVICES

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4.1 Purchase

When you purchase an eSIM, you are purchasing the specific mobile connectivity package displayed at the time of purchase.

The applicable product information may include:

  • Country or region coverage;

  • Data allowance;

  • High-speed data allowance;

  • Validity period;

  • Network operator;

  • Supported network technology;

  • Activation requirements;

  • Device requirements; and

  • Other applicable restrictions.

You are responsible for reviewing these details before completing your purchase.

 

4.2 eSIM Compatibility

Before purchasing an eSIM, you are responsible for confirming that your device:

  • Supports eSIM technology;

  • Is network unlocked;

  • Is compatible with the applicable mobile network;

  • Supports the required frequency bands and network technologies; and

  • Meets the technical requirements specified for the Service.

SHOREACCESS is not responsible for inability to use an eSIM caused by an incompatible, locked, rooted, modified, damaged, or improperly configured device.

5. eSIM DELIVERY

After successful payment, SHOREACCESS may deliver the eSIM through:

  • Email;

  • Customer account;

  • Website dashboard;

  • Mobile application;

  • QR code;

  • Activation code;

  • Redemption code; or

  • Other electronic delivery methods.

Customers are responsible for providing a valid email address and maintaining access to the email or account used for the purchase.

SHOREACCESS is not responsible for delivery failures caused by incorrect customer information, blocked emails, spam filters, inaccessible accounts, or other circumstances outside our reasonable control.

 

6. eSIM INSTALLATION AND ACTIVATION

Customers are responsible for following the installation and activation instructions provided by SHOREACCESS.

Depending on the specific product, an eSIM may become active:

  • Upon installation;

  • Upon connection to a supported network;

  • Upon first data usage; or

  • According to the activation conditions stated for the particular product.

Customers should carefully review the activation instructions before installing the eSIM.

Once an eSIM has been installed or activated, cancellation or refund may be restricted in accordance with our Refund & Cancellation Policy.

 

7. eSIM VALIDITY

Each eSIM plan has a specified validity period.

Unless otherwise stated:

  • The validity period begins according to the activation conditions of the purchased plan;

  • An expired plan cannot be used after its expiration date;

  • Unused data generally does not carry forward;

  • Unused validity periods generally have no cash value; and

  • Expiration does not automatically qualify for a refund.

Specific product terms displayed at the time of purchase will prevail where they differ from these general provisions.

 

8. DATA ALLOWANCE AND FAIR USAGE

Certain plans may include high-speed data followed by reduced-speed service after a specified usage threshold.

Where a Fair Usage Policy ("FUP") or speed limitation applies, the applicable conditions will be disclosed on the relevant product page or purchase information.

SHOREACCESS reserves the right to manage network usage in accordance with applicable telecommunications-provider requirements and the terms of the relevant data plan.

 

9. NETWORK COVERAGE AND PERFORMANCE

SHOREACCESS provides mobile connectivity through third-party telecommunications networks.

Actual performance may vary depending on:

  • Location;

  • Network coverage;

  • Network congestion;

  • Roaming agreements;

  • Mobile network availability;

  • Device capability;

  • Weather and geographic conditions;

  • Network maintenance;

  • Government restrictions;

  • Local telecommunications regulations; and

  • Other factors beyond SHOREACCESS's reasonable control.

Coverage information displayed on our website is intended as general information and does not constitute a guarantee of continuous or uninterrupted service at every location.

 

10. NETWORK CHANGES

Telecommunications operators may change, discontinue, restrict, or modify network services without prior notice.

SHOREACCESS may therefore change the network operator, roaming partner, network technology, or technical routing associated with an eSIM where reasonably necessary to maintain or improve the Service.

Such changes do not necessarily constitute a breach of these Terms.

 

11. PHYSICAL SIM CARDS

Physical SIM cards remain subject to these Terms and the product-specific conditions displayed at the time of purchase.

Customers are responsible for:

  • Providing an accurate delivery address;

  • Ensuring someone is available to receive the shipment;

  • Properly installing the SIM card;

  • Protecting the SIM card after delivery; and

  • Following activation instructions.

SHOREACCESS is not responsible for delays caused by postal services, couriers, customs authorities, incorrect addresses, or circumstances outside our reasonable control.

 

12. SIM CARD LOSS, THEFT, OR DAMAGE

Customers are responsible for protecting physical SIM cards after delivery.

SHOREACCESS may charge applicable replacement or shipping fees for SIM cards lost, stolen, damaged, or destroyed after delivery, except where otherwise required by applicable law.

 

13. TOP-UP AND RELOAD SERVICES

Where available, customers may purchase additional data, credit, or other top-up services.

A successful top-up may be immediately applied to the relevant account, SIM, or eSIM.

Top-ups generally cannot be cancelled or refunded once successfully applied, except where:

  • The transaction was duplicated;

  • A technical error occurred;

  • The top-up was not delivered;

  • The transaction was unauthorized; or

  • A refund is otherwise required by applicable law.

Additional conditions may apply to individual top-up products.

 

14. PRICES

All prices displayed on the SHOREACCESS website or application are subject to change without prior notice.

The price applicable to your purchase is the price displayed at the time your transaction is successfully completed.

Prices may be displayed in currencies including, but not limited to:

  • Philippine Peso (PHP);

  • Japanese Yen (JPY);

  • United States Dollar (USD);

  • Hong Kong Dollar (HKD); or

  • Other supported currencies.

Currency conversion may be performed by SHOREACCESS, our payment processor, your bank, or your card issuer.

 

15. TAXES AND GOVERNMENT CHARGES

Prices may or may not include applicable taxes depending on the jurisdiction and product.

You are responsible for taxes, duties, customs charges, or other governmental charges applicable to your purchase where required by law.

Where required, SHOREACCESS may collect applicable taxes at checkout.

 

16. PAYMENT

Payments may be processed through third-party payment providers.

Available payment methods may include:

  • Credit and debit cards;

  • GCash;

  • Maya;

  • Online banking;

  • Bank transfers;

  • Electronic wallets;

  • Other payment gateways; and

  • Other payment methods displayed at checkout.

Payment information may be processed directly by the applicable payment provider in accordance with its own terms and privacy policy.

SHOREACCESS may decline, cancel, or place a transaction on hold where fraud, unauthorized activity, payment failure, or other security concerns are reasonably suspected.

 

17. REFUNDS AND CANCELLATIONS

Refunds and cancellations are governed by our separate Refund & Cancellation Policy.

In general, digital eSIM products may have limited refund eligibility after installation, activation, or usage.

Nothing in these Terms limits any mandatory consumer rights applicable under the laws governing your transaction.

 

18. CUSTOMER RESPONSIBILITIES

You agree to:

  • Provide accurate information;

  • Use the Services only for lawful purposes;

  • Follow activation and installation instructions;

  • Maintain compatible equipment;

  • Protect your account credentials;

  • Pay all applicable charges;

  • Comply with local telecommunications laws;

  • Comply with applicable roaming and network requirements; and

  • Notify SHOREACCESS of material problems affecting your Service.

 

19. PROHIBITED USE

You must not use SHOREACCESS Services for unlawful, fraudulent, abusive, or harmful activities.

Prohibited activities include, without limitation:

  • Fraud;

  • Identity theft;

  • Unauthorized access to computer systems;

  • Hacking or cyberattacks;

  • Distribution of malware;

  • Spam or unlawful mass messaging;

  • Unauthorized surveillance;

  • Circumvention of network security;

  • Activities violating telecommunications regulations;

  • Reselling Services without authorization;

  • Using the Service in violation of applicable sanctions or laws;

  • Activities that materially interfere with telecommunications networks; or

  • Any activity that exposes SHOREACCESS or its telecommunications partners to legal, regulatory, security, or reputational risk.

SHOREACCESS may suspend or terminate Services where prohibited activity is reasonably suspected.

 

20. RESELLERS AND DISTRIBUTORS

SHOREACCESS may offer reseller, affiliate, distributor, or wholesale programs.

Resellers may be subject to separate agreements governing:

  • Pricing;

  • Discounts;

  • Minimum purchase requirements;

  • Payment terms;

  • Branding;

  • Marketing;

  • Customer support;

  • Territory;

  • Intellectual property;

  • Returns and refunds; and

  • Termination.

Where a separate written reseller or distribution agreement exists, that agreement will govern the relevant commercial relationship to the extent of any conflict.

Resellers must not make false, misleading, or unauthorized representations regarding SHOREACCESS products.

 

21. AFFILIATE PROGRAM

Where available, SHOREACCESS may operate an affiliate or referral program.

Affiliate commissions, eligibility, payment schedules, referral conditions, and other requirements may be governed by separate program rules.

SHOREACCESS may reject or reverse commissions associated with fraudulent, self-generated, unauthorized, or otherwise invalid transactions.

 

22. CUSTOMER SUPPORT

SHOREACCESS provides customer support through designated communication channels.

To investigate technical issues, we may request:

  • Order number;

  • ICCID;

  • Device model;

  • Operating system;

  • Location;

  • Network information;

  • Screenshots;

  • Error messages;

  • Activation information; and

  • Other information reasonably necessary to troubleshoot the Service.

Customers must not provide passwords, complete payment-card numbers, CVV/security codes, or other highly sensitive authentication information through unsecured communication channels.

 

23. THIRD-PARTY SERVICES

SHOREACCESS may integrate with or rely upon third-party services, including:

  • Telecommunications operators;

  • eSIM providers;

  • Payment processors;

  • Banks;

  • Electronic-wallet providers;

  • Cloud-service providers;

  • Email providers;

  • Shipping companies;

  • Analytics providers; and

  • Other technology or business partners.

Third-party services may be governed by their own terms and policies.

SHOREACCESS is not responsible for the independent policies or actions of third parties, except to the extent required by applicable law.

 

24. INTELLECTUAL PROPERTY

All content made available through SHOREACCESS Services, including:

  • Logos;

  • Trademarks;

  • Brand names;

  • Website design;

  • Text;

  • Graphics;

  • Images;

  • Software;

  • Applications;

  • Databases;

  • Documentation;

  • Product descriptions; and

  • Other proprietary materials

are owned by or licensed to SHOREACCESS and are protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, sell, reverse engineer, or commercially exploit SHOREACCESS intellectual property without prior written authorization.

 

25. USER CONTENT

Where customers are permitted to submit reviews, comments, photographs, feedback, or other content, you represent that you have the necessary rights to provide such content.

You must not submit content that:

  • Violates another person's rights;

  • Is unlawful;

  • Is defamatory;

  • Is fraudulent;

  • Contains malicious code;

  • Infringes intellectual property; or

  • Violates applicable law.

SHOREACCESS may remove content that violates these Terms or applicable law.

 

26. PRIVACY

Your use of our Services is also subject to our Privacy Policy, which explains how SHOREACCESS collects, uses, stores, and processes personal information.

By using our Services, you acknowledge the processing of personal information as described in our Privacy Policy and subject to applicable law.

 

27. SERVICE SUSPENSION AND TERMINATION

SHOREACCESS may suspend, restrict, or terminate access to Services where reasonably necessary due to:

  • Non-payment;

  • Fraud;

  • Unauthorized transactions;

  • Abuse;

  • Violation of these Terms;

  • Violation of applicable law;

  • Security concerns;

  • Network operator requirements;

  • Regulatory requirements;

  • Misuse of the Service; or

  • Other circumstances where continued access creates material risk to SHOREACCESS, its customers, or its service providers.

Where appropriate and legally permitted, SHOREACCESS may provide notice before suspension or termination.

 

28. SERVICE AVAILABILITY

We aim to provide reliable and continuous Services but do not guarantee that our website, applications, eSIM services, SIM services, payment systems, or customer-support channels will always be available without interruption.

Services may occasionally be unavailable because of:

  • Maintenance;

  • Technical problems;

  • Network outages;

  • Telecommunications failures;

  • Cybersecurity incidents;

  • Payment-provider interruptions;

  • Internet infrastructure failures;

  • Government action; or

  • Other circumstances beyond our reasonable control.

 

29. FORCE MAJEURE

SHOREACCESS will not be responsible for failure or delay in performing its obligations where caused by circumstances beyond our reasonable control, including:

  • Natural disasters;

  • Earthquakes;

  • Typhoons;

  • Floods;

  • Fire;

  • War;

  • Terrorism;

  • Civil unrest;

  • Government restrictions;

  • Telecommunications outages;

  • Internet failures;

  • Power outages;

  • Cyberattacks;

  • Network operator failures;

  • Regulatory changes;

  • Epidemics or pandemics; or

  • Other events beyond our reasonable control.

 

30. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, SHOREACCESS provides Services on an "as available" basis.

We do not guarantee that:

  • The Service will be uninterrupted;

  • The Service will be available at every geographic location;

  • The network will always operate at a particular speed;

  • Every device will be compatible;

  • Network coverage will remain unchanged;

  • Third-party networks will remain available; or

  • The Service will satisfy every customer's particular requirements.

Nothing in these Terms excludes warranties or statutory rights that cannot legally be excluded.

 

31. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, SHOREACCESS will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use or inability to use the Services.

This may include losses resulting from:

  • Travel delays;

  • Missed flights;

  • Missed reservations;

  • Loss of business;

  • Loss of revenue;

  • Loss of data;

  • Loss of profits;

  • Telecommunications outages;

  • Network congestion; or

  • Third-party service failures.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law, including liability arising from fraud, willful misconduct, or other matters where limitation is prohibited.

 

32. MAXIMUM LIABILITY

To the maximum extent permitted by applicable law, SHOREACCESS's total liability arising from a particular purchase or Service will not exceed the amount actually paid by the customer for the specific Service giving rise to the claim.

This limitation does not apply where prohibited by applicable law.

 

33. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless SHOREACCESS, its officers, directors, employees, contractors, partners, and service providers from claims, losses, liabilities, damages, and expenses arising from:

  • Your violation of these Terms;

  • Your unlawful use of the Services;

  • Your misuse of an eSIM or SIM card;

  • Your violation of another person's rights; or

  • Your fraudulent or unauthorized activity.

 

34. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines, unless mandatory applicable law in your jurisdiction requires otherwise.

Any dispute shall first be subject to good-faith efforts by the parties to resolve the matter amicably.

Where a dispute cannot be resolved amicably, it may be submitted to the appropriate courts or dispute-resolution forum having jurisdiction under applicable law.

 

35. CONSUMER PROTECTION

Nothing in these Terms is intended to remove, restrict, or waive mandatory rights available to consumers under applicable laws and regulations.

Where local law provides greater consumer protection than these Terms, the mandatory provisions of that law will apply to the extent required.

 

36. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable.

The remaining provisions will continue in full force and effect.

 

37. NO WAIVER

SHOREACCESS's failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

 

38. ENTIRE AGREEMENT

These Terms, together with the applicable:

  • Privacy Policy;

  • Refund & Cancellation Policy;

  • Cookie Policy;

  • Fair Usage Policy;

  • Reseller Agreement; and

  • Other product-specific terms

constitute the agreement governing your use of the applicable SHOREACCESS Services.

Where a separate written agreement applies, that agreement will govern the relevant subject matter to the extent of any conflict.

 

39. CHANGES TO THESE TERMS

SHOREACCESS may modify these Terms from time to time.

Updated Terms will be posted on our website with a revised "Last Updated" date.

Where required by applicable law, we may provide additional notice of material changes.

Your continued use of the Services after the effective date of updated Terms constitutes acceptance of the revised Terms, to the extent permitted by law.

 

40. CONTACT INFORMATION

For questions concerning these Terms, please contact:

SHORE ACCESS MARINE CORP.

Customer Support Email: support@shoreaccessmarine.com

Website: https://www.shoreaccessonline.com/

Registered Office: 12F Times Plaza Bldg. United Nations Avenue / Taft Avenue 12th Floor, Times Plaza, Ermita, Malate, Manila, Philippines

Telephone: 63-2-8790-4145

 

41. ACCEPTANCE

By accessing the SHOREACCESS website, creating an account, purchasing an eSIM or SIM card, activating a Service, or using any SHOREACCESS Service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

SHORE ACCESS MARINE CORP.
All Rights Reserved.

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