Privacy Policy

Effective Date: April 01, 2020
Last Updated: August 26, 2026

SHORE ACCESS MARINE CORP. ("SHOREACCESS," "we," "us," or "our") respects your privacy and is committed to protecting the personal information of our customers, users, resellers, affiliates, and visitors.

This Privacy Policy explains how we collect, use, disclose, store, protect, and otherwise process personal information when you access or use our websites, mobile applications, eSIM services, physical SIM card services, Wi-Fi rental services, payment services, reseller platforms, customer support channels, and other related products and services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT SHOREACCESS

SHORE ACCESS MARINE CORP. is an international mobile connectivity service provider offering eSIM, physical SIM card, mobile data, and related telecommunications services to travelers, seafarers, businesses, resellers, and other customers.

Our Services may involve telecommunications networks, mobile network operators, eSIM providers, payment processors, technology providers, distributors, and other third-party service providers located in different countries.

2. PERSONAL INFORMATION WE COLLECT

Depending on how you use our Services, we may collect the following categories of information.

2.1 Information You Provide Directly

This may include:

Full name
Email address
Telephone or mobile number
Billing address
Shipping address
Country of residence
Company or organization name
Username and account credentials
Reseller or affiliate information
Customer service communications
Information provided through forms, applications, surveys, or support requests

2.2 eSIM and SIM Information

When you purchase or activate an eSIM or physical SIM card, we may process information such as:

eSIM order number
SIM card number
ICCID
Activation or redemption code
QR code information
Mobile network information
Data plan information
Activation status
Usage or transaction information
Device or compatibility information
Date and time of activation

Some of this information may be provided by our telecommunications and eSIM technology partners.

2.3 Payment Information

When you purchase our Services, payment information may be processed through third-party payment providers.

Depending on the payment method, this may include:

Payment transaction reference
Payment amount
Currency
Payment method
Card type or masked card information
Payment status
Billing information
GCash, Maya, online banking, or other payment transaction information

We generally do not directly store complete credit or debit card numbers when payment processing is performed by an authorized third-party payment processor.

2.4 Technical and Usage Information

When you access our website, applications, or online platforms, we may automatically collect:

IP address
Browser type
Operating system
Device type
Device identifiers
Approximate geographic location derived from IP address
Website pages visited
Login information
Date and time of access
Referral information
Cookies and similar technologies
Diagnostic and security information

2.5 Communications

If you contact us by email, telephone, messaging platform, website form, or customer support channel, we may retain information necessary to respond to and manage your inquiry.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information for legitimate business purposes, including:

Service Provision

Processing eSIM and SIM card orders
Issuing and delivering eSIM activation information
Processing physical SIM card orders and shipments
Activating and managing telecommunications services
Providing customer support
Managing customer accounts
Monitoring service status
Processing SIM/eSIM replacements where applicable

Payments and Transactions

Processing payments
Confirming transactions
Issuing receipts and invoices
Detecting potentially fraudulent transactions
Processing refunds
Reconciling payments
Managing payment disputes and chargebacks

Business Operations

Managing resellers and affiliates
Managing customer relationships
Maintaining business records
Improving our products and Services
Conducting analytics and reporting
Maintaining website and application functionality
Communicating important service information

Security and Fraud Prevention

We may process information to:

Detect and prevent fraud
Protect our systems
Prevent unauthorized access
Investigate suspicious transactions
Protect customers and our business
Enforce our terms and policies

Marketing

Where permitted by applicable law, we may use your contact information to provide:

Product announcements
Promotions
Service updates
Special offers
Marketing communications

You may unsubscribe from marketing communications at any time.

4. LEGAL BASIS FOR PROCESSING

Where applicable, we process personal information based on one or more of the following legal grounds:

Your consent
Performance of a contract or provision of Services
Compliance with legal or regulatory obligations
Protection of our legitimate business interests
Prevention of fraud, abuse, and security threats
Establishment, exercise, or defense of legal claims

Where consent is required by applicable law, we will obtain consent before processing information for the relevant purpose.

5. SHARING OF PERSONAL INFORMATION

We do not sell your personal information for monetary consideration.

We may share personal information with trusted third parties when necessary to provide and operate our Services.

These may include:

Telecommunications and eSIM Providers

We may share information necessary to provision, activate, maintain, or troubleshoot your eSIM or SIM service.

Payment Providers

We may share necessary information with payment processors and financial institutions to process transactions and prevent fraud.

Examples may include payment gateways, banks, card networks, electronic-wallet providers, and other financial service providers.

Technology and Cloud Service Providers

We may use third-party providers for:

Cloud hosting
Databases
Email delivery
Customer support
Analytics
Authentication
Cybersecurity
Software infrastructure
Data backup

Shipping and Logistics Providers

For physical SIM card orders, we may share information necessary to deliver your order.

Professional Advisers

We may disclose information to accountants, auditors, lawyers, insurers, consultants, and other professional advisers where reasonably necessary.

Government and Law Enforcement Authorities

We may disclose information where required or permitted by law, court order, regulatory requirement, or legitimate governmental request.

6. INTERNATIONAL DATA TRANSFERS

Because SHOREACCESS provides international mobile connectivity services, your personal information may be processed or stored in countries outside the country where you reside.

For example, information may be processed by telecommunications providers, cloud service providers, payment processors, or other business partners located in different jurisdictions.

Where applicable, we will take reasonable measures to ensure that international transfers are conducted in accordance with applicable data-protection laws.

By using our Services, you acknowledge that international processing may be necessary to provide certain telecommunications and payment services.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

The nature of the information
The purpose for which it was collected
The duration of our business relationship
Accounting and tax requirements
Telecommunications requirements
Fraud-prevention requirements
Legal and regulatory obligations
Resolution of disputes or claims

When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

8. DATA SECURITY

SHOREACCESS implements reasonable organizational, technical, and administrative safeguards designed to protect personal information against:

Unauthorized access
Unauthorized disclosure
Loss
Destruction
Alteration
Misuse
Accidental or unlawful processing

Security measures may include access controls, authentication, encryption where appropriate, monitoring, secure infrastructure, and employee or contractor confidentiality requirements.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. COOKIES AND SIMILAR TECHNOLOGIES

Our websites and applications may use cookies and similar technologies to:

Keep users logged in
Remember preferences
Maintain shopping carts
Analyze website traffic
Improve website performance
Provide security
Understand how customers use our Services
Support marketing activities where permitted

You may configure your browser or device to reject or restrict cookies. Certain website functions may not operate correctly if cookies are disabled.

10. THIRD-PARTY WEBSITES AND SERVICES

Our website or applications may contain links to websites, applications, payment services, telecommunications providers, social-media platforms, or other third-party services.

We are not responsible for the privacy practices, content, security, or policies of third parties.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

11. CHILDREN'S PRIVACY

Our Services are not intended for children where use of the Services would be prohibited by applicable law.

We do not knowingly collect personal information from children in violation of applicable legal requirements.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

12. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have rights concerning your personal information.

These may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally permitted
Withdraw consent where processing is based on consent
Object to certain processing
Request restriction of processing where applicable
Request a copy of certain information
Opt out of marketing communications
Lodge a complaint with the relevant privacy or data-protection authority

These rights may be subject to legal limitations and exceptions.

13. PHILIPPINE DATA PRIVACY

For customers and individuals whose personal information is subject to Philippine data-protection law, SHOREACCESS seeks to process personal information in accordance with applicable requirements of the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing regulations, as applicable.

We aim to observe the principles of transparency, legitimate purpose, and proportionality when processing personal information.

You may contact us regarding requests concerning your personal information or privacy rights.

Where required by applicable law, you may also have the right to file a complaint with the National Privacy Commission of the Philippines.

14. MARKETING COMMUNICATIONS

We may send transactional and service-related communications that are necessary to provide our Services.

These may include:

Order confirmations
eSIM activation information
SIM delivery information
Payment confirmations
Account notifications
Service expiration notices
Important service announcements
Security notifications

These communications are different from promotional marketing communications.

You may opt out of promotional communications by using the unsubscribe function included in the communication or by contacting us.

15. eSIM ACTIVATION AND TELECOMMUNICATIONS DATA

The provision of an eSIM or SIM card may require the exchange of information with telecommunications carriers, mobile network operators, eSIM platforms, roaming partners, and technology providers.

Such information may be necessary to:

Provision an eSIM
Activate a SIM
Assign a mobile data plan
Authenticate the subscriber
Enable roaming
Monitor network/service status
Troubleshoot connectivity
Manage plan validity and usage

Network operators and telecommunications partners may independently process certain information under their own privacy policies and applicable laws.

16. PAYMENT SECURITY

Payments made through our Services may be processed by third-party payment providers.

Depending on the payment method selected, transactions may be processed through:

Credit or debit card networks
Banks
Electronic wallets
Payment gateways
Online banking systems
Other financial institutions

Payment providers may independently process personal and financial information according to their own privacy policies.

SHOREACCESS does not request customers to send complete card numbers, CVV/security codes, passwords, or banking credentials through email, messaging applications, or other unsecured communication channels.

17. DATA BREACH AND SECURITY INCIDENTS

If we become aware of a personal-data breach requiring notification under applicable law, we will take appropriate measures to investigate, contain, remediate, and notify affected individuals and/or relevant authorities when legally required.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our Services, technology, business operations, legal requirements, or privacy practices.

When we make material changes, we may provide an appropriate notice through our website, application, email, or other reasonable communication method.

The "Last Updated" date at the beginning of this Privacy Policy indicates when this Privacy Policy was most recently revised.

19. CONTACT US

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us.

SHORE ACCESS MARINE CORP.

Email: support@shoreaccess.com

Website: https://www.shoreaccessonline.com/

Registered Office: 12F Times Plaza Bldg. United Nations Avenue / Taft Avenue 12th Floor, Times Plaza, Ermita, Malate, Manila, Philippines

Data Protection / Privacy Contact: GWENLY A CANOZA

For privacy requests, please provide sufficient information to allow us to verify your identity and process your request.

20. ACKNOWLEDGMENT

By using SHOREACCESS websites, applications, eSIM services, SIM card services, or other Services, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires consent, your consent will be obtained through the appropriate mechanism before processing your personal information.